Les Aliments Arida inc strictly complies with Quebec law 25 regarding the protection of personal data.
We collect certain personal information to improve your shopping experience and make our services easier to administer.
We undertake to only use this information for the reasons set out below and not to share your personal data with unauthorized third parties.
During your visit to Arida.ca, we automatically collect information about your device and your interaction with our site via the Google Analytics tool. We use the Device Information (in particular your IP address) that we collect to assess potential fraud or risk and, more generally, to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site
This includes the following data:
- IP adress
- Hardware and software details
- Content that the user consults on our site
- Links that a user clicks on when going to the site
Personal data collected not automatically
Your personal data is collected via:
- Contact form
- Order form
This includes the following data:
- First name
- Phone number
- Payment information
Personal telephone number : We use your telephone number to contact you if there is a problem with your order.
Personal physical address : Your address is necessary for delivery of the products you order.
Your payment information : These are necessary to pay for the order
Your email address : We use this email address to send you your receipt as well as the tracking number(s) for your order. We may use your email address to send you additional details regarding your order (delays, missing inventory or other).
For what purposes is this data collected
Use of your information
We collect and use your personal information exclusively for the following purposes:
- Processing and tracking your orders: Your telephone number and physical address are essential to process your purchases and keep you informed of the status of your order.
- Communicating with you: We use your contact information to send you updates, resolve problems, and answer your questions about your orders.
- Sending newsletters and special offers: With your consent, we use your email address to send you special offers that may be of interest to you.
We undertake to use this information only for the purposes set out above and to maintain strict confidentiality standards to protect your privacy.
Security – hosted on Shopify
Our online store is hosted on Shopify, a platform known for its robust security measures. Here are some of the ways Shopify keeps your data secure:
Your data is stored in a secure and controlled environment. Arida.ca uses SSL protocols and robust security measures with two-factor authentication to prevent unauthorized access.
We undertake not to sell or share your data with third parties unless required by law or in the event of legal proceedings.
Shopify implements firewalls and other security techniques to protect against unauthorized access to your data.
Shopify complies with Canadian and international data protection legislation, including the General Data Protection Regulation (GDPR) for our customers located in the European Union.
Access to customer data on Shopify is strictly regulated and limited to authorized personnel.
Data retention period
We store your personal data for the time necessary to provide you with our services. Your information will only be deleted if you explicitly request it.
Procedure for modifying or deleting your data
If you would like to terminate the use of your data, correct it, or remove it completely from our system, please request this by contacting our Privacy Officer, Apollo Volkhardt. You can contact her using the following contact details:
Postal address: Arida Foods Inc., 1097, Armand-Bombardier, Terrebonne (Quebec), J6Y 1S9
Right of access and rectification
You can view, modify or delete your data. To do this, use the same contact details mentioned above.
Send an email to email@example.com with the subject “Request to delete my personal data”.
Consent and withdrawal
You can visit our site without revealing your identity. However, some features require the collection of personal data. You always have the choice not to provide this information.
Law 25 specifies that people under the age of 14 are considered minors for the purposes of data collection. Their personal information cannot be collected from them without the consent of the holder of parental authority or the guardian, except when this collection will clearly be for the benefit of this minor.
Here is a list of cookies we use. We have listed them here so that you have the option to choose whether you want to allow them or not.
Functional Cookies: These cookies are necessary for the operation of our website. They include, for example, cookies that allow you to add items to your shopping cart and checkout.
Analytics Cookies: We use these cookies to analyze how our website is used. These analyzes are carried out anonymously.
Activation of Cookies
Data Collected via Cookies
We collect information such as the pages you visit, the time you spend there, the type of browser and OS you use, and your IP address.
Use of Data
The data collected is used to improve the quality of our service, analyze browsing trends, and offer a more personalized experience.