Privacy Policy
Arida Foods Inc. Privacy Policy
This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from arida.ca (the “Site”).
Arida Foods Inc. strictly complies with Quebec Law 25 regarding the protection of personal data.
This privacy policy also details our commitment and the measures taken to ensure the security of your personal information.
We collect certain personal information to improve your shopping experience and facilitate the management of our services.
We undertake to use this information only for the reasons set out below and not to share your personal data with unauthorized third parties.
When you visit Arida.ca, we automatically collect information about your device and your interaction with our Site through the Google Analytics tool. We use the Device Information (in particular your IP address) that we collect to assess potential fraud or risk and, more generally, to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site).
This includes the following data:
- IP address
- Place
- Hardware and software details
- Content that the user views on our site
- Links that a user clicks on while going to the site
Personal data collected non-automatically
Your personal data is collected via:
- Contact form
- Order Form
This includes the following data:
- First name
- Name
- Mailing address
- Phone number
- Payment Information
Personal Phone Number : We use your phone number to contact you if there is a problem with your order.
Personal physical address : Your address is required for the delivery of the products you order.
Your payment information : This is required to pay for the order.
Your email address : We use this email address to send you your receipt and tracking number(s) for your order. We may use your email address to send you additional details regarding your order (delay, missing inventory, etc.).
Please note that we only collect data that helps us achieve the purpose stated in this privacy policy. We will not collect additional data without first informing you.
For what purposes is this data collected?
Use of your information
We collect and use your personal information exclusively for the following purposes:
- Processing and tracking your orders: Your phone number and physical address are essential to process your purchases and keep you informed of the status of your order.
- Communication with you: We use your contact information to send you updates, troubleshoot problems, and answer your questions about your orders.
- Sending newsletters and special offers: With your consent, we use your email address to send you special offers that may be of interest to you.
We undertake to use this information only for the purposes set out above and to maintain strict confidentiality standards to protect your privacy.
Security – hosted on Shopify
Our online store is hosted on Shopify, a platform known for its robust security measures. Here are some of the ways Shopify keeps your data safe:
Your data is stored in a secure and controlled environment. Arida.ca uses SSL protocols and robust security measures with two-factor authentication to prevent unauthorized access.
We undertake not to sell or share your data with third parties except if required by law or in the event of legal proceedings.
Intrusion Protection
Shopify implements firewalls and other security techniques to protect against unauthorized access to your data.
Regulatory Compliance
Shopify complies with Canadian and international data protection laws, including the General Data Protection Regulation (GDPR) for our customers located in the European Union.
Limited Access
Access to customer data on Shopify is strictly regulated and limited to authorized personnel.
Data retention period
We store your personal data for as long as necessary to provide you with our services. Your information will only be deleted if you explicitly request it.
Procedure for modifying or deleting your data
If you wish to terminate the use of your data, correct it, or remove it from our system altogether, please make a request by contacting our Privacy Officer, Apollo Volkhardt. You can reach her at the following contact details:
Email: info@arida.ca
Phone: 514-516-5717
Postal address: Arida Foods Inc., 11B rue des Menuisiers, Sainte-Annes-des-Plaines (Quebec), J5N 2S9
Right of access and rectification
You can view, modify or delete your data. To do so, use the same contact details mentioned above.
Send an email to info@arida.ca with the subject line “Request to delete my personal data”.
Consent and Withdrawal
You can visit our site without revealing your identity. However, some features require the collection of personal data. You always have the choice not to provide this information.
Minors
Law 25 specifies that persons under the age of 14 are considered minors for the purposes of data collection. Their personal information may not be collected from them without the consent of the holder of parental authority or guardian, except when this collection will clearly be for the benefit of this minor.
Our privacy policy was updated on 09/11/2024
For any questions regarding this privacy policy, you can contact us via this email address: info@arida.ca
By using our site arida.ca, you agree to the terms of this privacy policy.
COOKIES
Here is a list of cookies that we use. We have listed them here so that you can choose whether you want to opt-out of them or not.
Functional Cookies: These cookies are necessary for our website to function. They include, for example, cookies that allow you to add items to your basket and checkout.
Analytics Cookies: We use these cookies to analyze how our website is used. These analyses are carried out anonymously.
Activation of Cookies
It is important to note that these cookies will not be activated until you have explicitly accepted our use of cookies via the consent notification.
Data Collected via Cookies
We collect information such as the pages you visit, the time you spend there, the type of browser and OS you use, and your IP address.
Use of Data
The data collected is used to improve the quality of our service, analyze browsing trends, and offer a more personalized experience.